Refund policy

Last updated: July 2, 2026

Due to the personal-care nature of our skincare products and to protect the health and safety of all our customers, all product sales are final. We do not accept returns, exchanges, or refunds on skincare products once an order has been placed, regardless of whether the item has been opened or used, except as required by law or as described below.

If you receive a product that arrived damaged in transit, is defective, or is not what you ordered, please contact us at info@quenchedbyfe.com within 7 days of delivery with your order number and a photo of the item. We will review the issue and, at our discretion, offer a replacement or store credit.

Product orders may be canceled for a full refund only if the request is made before the order has shipped. Once an order has shipped, our all-sales-final policy applies.

Facials, consultations, and other bookable service appointments are governed separately by our Cancellation & Rescheduling Policy, which outlines our 50% deposit requirement and 24-hour notice window. That policy — not this one — applies to appointment deposits and balances. A copy is available upon request or at booking confirmation.

Gift cards, if offered, are non-refundable and cannot be redeemed for cash, except where required by law.

Because all product sales are final, we encourage you to reach out to us at info@quenchedbyfe.com with any questions about ingredients, suitability for your skin, or product details before completing your purchase. We're happy to help you choose the right products.

For any concerns about your order, contact info@quenchedbyfe.com